Delete your Astitva account

Astitva, a product of Velcro Ventures (OPC) Private Limited
Last updated: 18 October 2026

You can delete your Astitva account, and the data that goes with it, at any time. You do not need the app to ask.

This page is for the people who use the Astitva app. Practitioners have their own page, in the Astitva for Practitioners app. If you also use this account in the Astitva for Practitioners app, it is the same account: deleting it in either app deletes it in both.

In the app

1. Open Astitva and go to the You tab.
2. Under Your account, tap Delete my account.
3. Read what is deleted and what is kept, type your password, and tap Delete my account.

Your account is deleted straight away. The app erases what it kept on your phone for your account, signs you out and says the account is deleted.

If you forgot your password, tap Forgot your password? on the sign-in screen first: we send a 6-digit code to your email address.

The app asks you to wait in two cases, and says what to do:

• A session you have paid for has not happened yet. Cancel it in the Bookings tab, which says what cancelling costs, or wait until it is over.
• A concern about one of your sessions is still open. We decide it within a day. Then you can delete your account.

Without the app

Write to support@astitvaapp.com from the email address you signed up with, with "Delete my account" in the subject. We reply to that address to check the request is yours, and delete the account within 7 days of your reply. We write again when it is done. The same waits apply: we tell you if a session or a concern has to be settled first.

If you no longer have that email address, write from any address and tell us. We will work out with you how to show the account is yours before we delete anything.

A request by email cannot reach your phone. To remove what Astitva keeps there, uninstall the app, or clear its storage in your phone's settings.

What is deleted

On our servers, straight away:

• your account: you can no longer sign in, and your password is deleted;
• your profile: your name, date of birth and gender;
• your posts and replies in Talk. Each one shows "Removed by its author" instead, without your words or your name. Replies other members wrote under your posts are theirs, and stay;
• your notifications, and the device tokens that let us reach your phone;
• your lab details, and the laboratory's PDF of each of your reports;
• your access to Astitva, and our record of it and of your payment for it, through Google Play or the App Store. Deleting your account ends your access and does not refund your payment. If you paid through Google Play, a new Astitva account on the same Google account can use that payment again: on the payment screen, tap "I already paid". If you paid through the App Store, a new Astitva account on the same Apple Account can use that payment again: on the payment screen, tap "Restore purchases". Apple decides any refund you asked it for.

On your phone, when you delete in the app: everything Astitva kept there for your account. That is where you are, your dates, your check-ins, what you marked in Workout and Diet, your food details and your reminders.

What we keep, and why

Some records are kept after an account is deleted. Most must be kept by law. They are locked away, only the people who run Astitva can open them, they are used only for what they are kept for, and they are deleted when their time is up.

• A record that the account existed: your email address, name, date of birth and gender, when the account was made and closed, and when you agreed to our privacy policy and terms. Kept for 180 days after you delete your account, because India's IT Rules 2021 require platforms that host posts to keep it.
• Posts and replies taken down: a post or reply of yours that was taken down, or hidden after someone reported it, with its words. Kept for 180 days after you delete your account, for the same reason.
• Payment records for sessions you booked: the date, the practitioner, the amount and how it was divided, the payment and refund numbers, the payout to the practitioner, the reason for and the outcome of any concern, and when each side joined and left the video call. Kept until 8 years after the end of the financial year of the last payment or refund on them, because company and tax law require us to keep accounts. Your name, age, gender and what you wrote in a concern are removed from them when you delete your account.
• Tests from home: each test you booked, with the name and age the sample was taken under and its results, and the doctor's reading of it. Kept for 3 years after you delete your account, as medical records, without your account. An order called off before anyone came to take a sample is erased at once.
• A refund you asked for that we have not made yet: its order number and the day you asked, without your email or your account, until it is made. Then it is deleted too.
• Emails and complaints you sent us: kept for 3 years after the last message.
• Sign-in records: each time the account was made, signed in, had its password reset or was deleted, with the email address and the internet address (IP address) it came from. Kept for 180 days, because India's CERT-In directions ask for logs to be kept that long, then erased.
• Technical logs: kept for 1 year.
• Backups: copies of our database are replaced after 7 days. Your data leaves them when that period ends.

What practitioners and the lab keep is their own. A practitioner you saw may keep clinical notes, and the lab keeps its own records, under the rules of their professions and their own privacy policies. You can ask them directly.

Your payment

Lifetime access is a single payment, with no subscription, so nothing goes on charging you after you delete your account. Within 7 days of paying you can ask for your money back in the app, under You; ask before you delete your account, since a deleted account cannot ask. If you asked for a refund, it still goes through after you delete your account.

Deleting some things and keeping your account

• Your lab details: in Book, Tests, tap Change or delete.
• Your treatment dates: change or clear them under You.
• A post: write to support@astitvaapp.com and tell us which one. We remove it within 7 days.
• Everything on your phone: clear Astitva's storage in your phone's settings. This does not delete your account.

Questions

Write to support@astitvaapp.com. For a complaint, write to the same address with "Grievance" in the subject, and our Grievance Officer will read it.