Refunds and cancellations

Astitva, a product of Velcro Ventures (OPC) Private Limited
Last updated: 18 October 2026

This page says when you can cancel, and when you get your money back. They are the rules of our terms of use (sections 5, 6 and 7), gathered on one page. This page adds nothing to them.

Sessions with practitioners

• Booking. You can book a time at least 12 hours ahead.
• Paying. You pay through Razorpay when you book. We hold the time for 15 minutes while you pay. The practitioner then has to accept the booking: within 12 hours, or by 2 hours before the session if that is sooner. We tell you when they answer.
• If the practitioner accepts, the session is confirmed.
• If the practitioner declines or does not answer, you get a full refund.
• If you cancel before the practitioner answers, you get a full refund.
• If you cancel 12 hours or more before the start, you get a full refund.
• If you cancel less than 12 hours before the start, or do not attend, there is no refund. The practitioner is paid, because the time was kept for you.
• If the practitioner cancels after accepting, or does not come, you get a full refund. The app records it when you joined the call and the practitioner had not joined 15 minutes after the start; you do not need to raise a dispute for it.
• If something goes wrong, raise a dispute from the booking, at any time until 24 hours after the session ends. The practitioner's payment is held until then. We will come back to you within a day, read both sides, and decide: pay the practitioner, refund you, or split it. We tell you what we decided and why.
• Refunds go back to the way you paid, within 5 to 7 working days.

Tests from home

• Paying: at collection. You pay the collector when they come.
• Cancelling: free until 12 hours before the collection slot, as for sessions; no refund once the sample has been collected.

Paying for Astitva

• Astitva is lifetime access for a single payment of ₹699, made inside the app through Google Play on Android or the App Store on iPhone. There is no subscription, and nothing renews.
• Within 7 days of paying through Google Play, you can ask us for your money back in the app, under You, with no questions asked. We refund it in Google Play, usually within a working day.
• If you paid through the App Store, Apple decides refunds. Ask Apple at reportaproblem.apple.com. Your access ends when Apple refunds the payment.
• If you paid through Google Play, after 7 days, write to us at support@astitvaapp.com, and we look at each request on its own.
• A refund ends your access. What you keep in the app stays, and paying again brings everything back.
• Deleting your account ends your access and does not refund your payment. A refund you asked for before deleting it still goes through.

Questions

Write to support@astitvaapp.com. For a complaint, write to the same address with "Grievance" in the subject, and our Grievance Officer will read it.