Terms of use

Astitva, a product of Velcro Ventures (OPC) Private Limited
Last updated: 18 October 2026

These terms are the agreement between you and Velcro Ventures (OPC) Private Limited ("we", "us"), registered at Jaipur, Rajasthan, India, for using the Astitva app. The privacy policy, the community guidelines and the medical disclaimer are part of this agreement.

These terms are for the people who use the Astitva app. The practitioners you can book have their own agreement with us, the practitioner agreement, and use a separate app.

By making an account, you agree to these terms. If you do not agree, please do not use Astitva.

1. Who can use Astitva

• You must be 18 or over.
• The details you give must be true, including your name, date of birth and gender.
• One account for each person. Your account is for you alone, so keep your password to yourself. If you think someone else has used your account, write to support@astitvaapp.com.

2. What Astitva is, and what it is not

Astitva gives you something to read or listen to each day, a place to track how you feel, move and eat, a small peer circle, and a way to book sessions with practitioners and tests from home.

• It is not medical advice. It does not diagnose, treat or prescribe. Please read the medical disclaimer.
• It is not an emergency service. If you are in danger, or thinking about harming yourself, call Tele-MANAS on 14416 or 1-800-891-4416. It is free and open at any hour. In a medical emergency, call 112 or go to the nearest hospital.

3. Your account

• Your account is an email address and a password, with a profile: your first name and last name, your date of birth and your gender.
• If you forget your password, the app sends a 6-digit code to your email address.
• You can delete your account at any time, in the app, in the You tab, or through our account deletion page.
• If you break these terms or the community guidelines, or the law requires it, we may remove what you posted, and suspend or close your account. Where we can, we will tell you why, and you can ask us to look again.
• Where the law requires us to, we report offences to the authorities.

4. The circle

What you post is yours. You keep the rights to it. By posting, you allow us to store it, show it to people signed in to Astitva under your first name and initial, and take it down if it breaks the rules. We do not pay for it, and we do not use it outside Astitva without asking you.

Do not post anything that:

• belongs to someone else, and that you have no right to share;
• is obscene or pornographic, sexually exploits a child, or is harmful to a child;
• invades another person's privacy, including their bodily privacy;
• insults or harasses anyone because of their gender, or is racially or ethnically offensive;
• sets groups against each other on grounds of religion or caste, to stir up violence;
• promotes money laundering, gambling, or online games that are not allowed in India;
• infringes a copyright, trademark or other right;
• you know to be false, or that misleads people about where it came from;
• pretends to be someone else;
• threatens the unity, integrity, defence, security or sovereignty of India, its relations with other countries, or public order, or encourages a crime;
• carries a virus or code meant to damage a phone or computer;
• breaks any other law in force in India.

The community guidelines add the circle's own rules: no telling anyone what medicine to take, no blame, nothing that identifies anyone, nothing for sale.

How we moderate. We do not read posts before they appear. Anyone can report a post in the app. It is hidden from everyone at once, and a person decides whether to put it back or take it down. Anyone, including people who do not use Astitva, can ask us to take something down by writing to support@astitvaapp.com with "Takedown" in the subject. The times we keep to are on our grievances and contact page.

Our role. For the circle, we are an intermediary under the Information Technology Act 2000: we host what members write, and we are not its author.

5. Sessions with practitioners

Astitva connects you; the practitioner provides the session. Practitioners are independent professionals, not our employees. Before anyone is listed, we read their documents and check clinical psychologists against the official register. Fertility counsellors and genetic counsellors have no statutory register, and their profiles say fertility counsellor or genetic counsellor. The practitioner is responsible for the care they give, and has agreed with us to keep what you tell them confidential.

• What practitioners may not do. Prescribe medicine through Astitva, ask you to pay outside it, or promise an outcome. If one does, please tell us.
• Price. Each practitioner sets the price and length of their own sessions, within limits Astitva sets. You see the price and the length before you book, and the price is what you pay.
• Consent. The "Before you book" screen explains the session. When you agree, the time is recorded.
• Booking. You can book a time at least 12 hours ahead.
• Paying. You pay through Razorpay when you book. We hold the time for 15 minutes while you pay. The practitioner then has to accept the booking: within 12 hours, or by 2 hours before the session if that is sooner. We tell you when they answer.
• If the practitioner accepts, the session is confirmed.
• If the practitioner declines or does not answer, you get a full refund.
• If you cancel before the practitioner answers, you get a full refund.
• If you cancel 12 hours or more before the start, you get a full refund.
• If you cancel less than 12 hours before the start, or do not attend, there is no refund. The practitioner is paid, because the time was kept for you.
• If the practitioner cancels after accepting, or does not come, you get a full refund. The app records it when you joined the call and the practitioner had not joined 15 minutes after the start; you do not need to raise a dispute for it.
• If something goes wrong, raise a dispute from the booking, at any time until 24 hours after the session ends. The practitioner's payment is held until then. We will come back to you within a day, read both sides, and decide: pay the practitioner, refund you, or split it. We tell you what we decided and why.
• Refunds go back to the way you paid, within 5 to 7 working days.
• Receipts. You get a receipt for each session, issued on the practitioner's behalf.

6. Tests from home

Astitva connects you; our partner laboratory, named in the app before you book, collects and tests your sample; a clinician who works with us reads every result. The lab is responsible for the collection and the test, and the clinician for the reading.

• The price you see includes the test and the reading.
• Paying: at collection. You pay the collector when they come.
• Cancelling: free until 12 hours before the collection slot, as for sessions; no refund once the sample has been collected.
• Your report is yours. When it comes in, the app tells you a clinician is reading it. You can open the numbers straight away if you want to, and the reading is added when it is written. You can download the report as a PDF.
• Your results come with the test, and never cost anything more.
• Book a panel for your partner's sample only with his agreement.

7. Paying for Astitva

• Astitva is lifetime access for a single payment of ₹699, made inside the app through Google Play on Android or the App Store on iPhone. There is no subscription, and nothing renews.
• The store shows you the price before you pay, and takes the payment.
• Lifetime means for as long as Astitva runs and your account stays open.
• Within 7 days of paying through Google Play, you can ask us for your money back in the app, under You, with no questions asked. We refund it in Google Play, usually within a working day.
• If you paid through the App Store, Apple decides refunds. Ask Apple at reportaproblem.apple.com. Your access ends when Apple refunds the payment.
• If you paid through Google Play, after 7 days, write to us at support@astitvaapp.com, and we look at each request on its own.
• A refund ends your access. What you keep in the app stays, and paying again brings everything back.
• Deleting your account ends your access and does not refund your payment. A refund you asked for before deleting it still goes through.
• Sessions with practitioners and tests from home are paid for separately, as sections 5 and 6 say.

8. What is in the app

The articles, reads, actions, recordings and illustrations in Astitva belong to us or are used with permission. They are for your own use. Please do not copy, sell or republish them.

Pieces that make a claim about bodies or medicines carry the label "Not yet checked by a doctor" until our gynaecologist partner has read them.

9. Using Astitva fairly

Please do not:

• try to reach anyone else's data or account;
• interfere with the app or our servers, or try to get round their security;
• use automated tools to copy content from Astitva;
• use Astitva to sell anything, or for anything unlawful.

10. Changes

We may add, change or remove parts of Astitva. When we change these terms, we tell you in the app at least 7 days before the change takes effect, unless the law requires a change sooner. If you do not agree to a change, you can delete your account.

11. Our responsibility to you

• We work to keep Astitva accurate, available and safe. We cannot promise it will always be available or free of mistakes.
• Practitioners are responsible for their sessions. The lab is responsible for tests, and the clinician for readings. We are responsible for running the platform with care, checking practitioners before we list them, and handling payments, refunds and complaints as these terms say.
• We are not responsible for loss we could not reasonably have foreseen, or for problems caused by events outside our reasonable control.
• If we are responsible for a loss, our total liability to you is limited to the amount you paid Astitva in the 12 months before the claim.
• Nothing in these terms takes away your rights under the Consumer Protection Act 2019, or any other right the law does not allow to be limited.

12. Ending this agreement

You can stop using Astitva and delete your account at any time. We may suspend or close your account for serious or repeated breaches of these terms, or when the law requires it. If we ever close Astitva, we will tell you at least 30 days before, and explain how to ask for a copy of your data.

13. Law and disputes

These terms are governed by the laws of India. The courts at Jaipur, Rajasthan have jurisdiction, and you can also go to a consumer commission. Before going to court, please write to our grievance officer. Most problems can be put right that way.

14. Contact

• Email: support@astitvaapp.com
• Grievance officer: The Grievance Officer, support@astitvaapp.com, with "Grievance" in the subject
• Takedown requests: support@astitvaapp.com, with "Takedown" in the subject
• Velcro Ventures (OPC) Private Limited, Jaipur, Rajasthan, India
• GST number (GSTIN): 08AAMCV2856L1ZM